Frequently Asked Questions

I am trying to register, but it says my email address already exists. How can this be?

You or someone affiliated with you at some point (co-worker, spouse, etc.) has previously set up a registration for the website using that email address. It could have been a long time ago.

To get more information about the website registration that is using that email address, click on the Lost your password? link at the bottom of the Login page and enter the email address. An automated reply email will be sent to the email address and will contain a link for changing the password for the User ID xyz123 (for example). It is up to you if you continue on from that point, or if that provides you with the information you need.

How do I get my password reset?

Click on the Lost your password? link at the bottom of the Login page and enter in the email address. An automated reply email will contain a link for resetting your password.

May a User ID be used by more than one person at the same time?

No, only one person at a time can be logged in under a User ID.

Is there a fee to register on this website?

Registration is free, and is required for access to searching records. In order to see a non-degraded image you will need to purchase the county's monthly subscription (unlimited access) or purchase the document images.

What are the costs for using this website?

Website registration, record searching and document image previewing are all free. There are two options for purchasing copies of documents:

1) A monthly subscription for a county which allows unlimited viewing and downloading of undistorted document images is available for many of the participating counties. Only one month's subscription at a time should be purchased per county (although you may purchase concurrent subscriptions for more than one county) and your month starts as soon as you complete the subscription purchase. The cost of monthly subscriptions varies by county, please see the Subscriptions page on the Menu bar for more details.
2) Document by Document downloading of undistorted document images (image previewing will remain distorted on the website) at $1 per page, all pages of a document must be purchased.

County Government Records Transactions will show as "Tyler Technologies" on your Credit Card Statement

May I purchase a group login subscription?

This option is not available.

May I purchase only specific pages of a document?

You must purchase ALL pages of a document ($1 per page), individual page purchase is not available.

I purchased a document, so why can't I see its images?

Three possibilities:

1) Look for a receipt sent to the email address registered to your website User ID. The emailed receipt contains a link to download the purchased image(s).
2) Log into the website using the User ID under which you purchased the documents/subscription. Open the Shopping History (on the Menu bar), locate the receipt and use the provided link to download the image(s).
3) If the above options do not work, it could be an Internet Browser issue. Please scroll to the bottom to see system requirements.

On the County List screen, what does the Index Start and Indexed Through refer to?

Index Start is the earliest date at which a county has document data (of even a minimal amount) added to searchable fields, such as Grantor and Grantee. Please note: It is not a guarantee that document images will be available for all of those records, although all counties are working toward that goal.

Indexed Through (also called a Through Date or a Proof Date) is the date through which scanning and indexing work on records has been verified by the county.

The Indexed Through date for ABC County seems to be behind by more days than usual. Whom should I contact to check on it?

Please contact the County directly to inquire about the status of the Indexed Through date. See the County Info (on the Menu bar) list for contact information.

How can I get a copy of a document if the images aren't on the website, but the indexed data is?

Please contact the County directly to request a copy, or visit the County Clerk's office in person. Some older documents may not have had electronic images made of them yet, but copies exist at the Clerk's office on microfilm, paper or some other storage format.

See the County Info (on the Menu bar) list for contact information.

How do I get a mistake fixed in the spelling of a name?

Please contact the County directly to let them know of your concern. See the County Info (on the Menu bar) list for contact information.

How do I get a mistake fixed in a document's legal description?

Please contact the County directly to let them know of your concern. See the County Info (on the Menu bar) list for contact information.

How do I get a problem fixed with a document's image?

Please contact the County directly to let them know of your concern. See the County Info (on the Menu bar) list for contact information.

Why did I just get a message asking me to verify if I am a human?

To prevent the use of bots and other automated mass data gathering functionalities on the Internet, the website will ask you to perform a brief step (via the ReCAPTCHA screen). You should only need to do this once per session and it will only come up if you are clicking through a lot of documents and or images quickly.

May I search by address or legal description?

This option is not available.

May I purchase data and images in bulk from this website?

This option is not available.

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Minimum Requirements

COMPUTER

  • Intel® Pentium® III or equivalent processor
  • Microsoft® Windows® Vista; Windows XP Professional, Home Edition, or Tablet PC Edition with Service Pack 2; Microsoft Windows 2000 with Service Pack 4; Windows 2003 Server
  • 128MB of RAM (256MB recommended for complex forms or large documents)

INTERNET ACCESS
High Speed internet access is recommended. Image sizes range from 130 kb to several Mb depending on the number of pages.

WEB BROWSER
Microsoft Internet Explorer 6.0 or 7.0, Firefox 1.5 or 2.0, Mozilla 1.7, AOL 9 or Safari 3.1.

 

Common Registration Problems

WEB BROWSER SETTINGS
Your web browser must have cookies enabled to log in.

If using Microsoft Internet Explorer 6.0 or 7.0, go to your Tools menu. Select Internet Options and click on the Privacy tab. Either click on the Default button or manually slide the bar down to "Medium" and click OK. Alternatively, you can click on the Sites button and add www.countygovernmentrecords.com as an allowed site.

If using Firefox 2.0, go to your Tools menu. Select Options and click on the Privacy tab. Select the "Accept cookies from sites" checkbox and click OK.

If using Safari 3.0, go to the Safari menu. Select Preferences and then select Security. In the "Accept Cookies" section, select Always.

 

Viewing and Printing Images

FUZZY IMAGES
Before making a purchase, images are displayed in a distorted state to prevent unauthorized copies. To view the image in its highest quality you must purchase the image.

PDF VIEWING
Images are downloaded in PDF format. You will need a PDF reader, such as Adobe® Reader, to view and print the images.


ROTATING IMAGES
You can rotate images using your PDF viewer's functions. If you are using Adobe® Reader you can rotate the image 90 degrees by right clicking on the image and selecting Rotate Clockwise or by pressing the CTRL+SHIFT+PLUS keys.

PRINTING
Use your PDF viewer's functions to print and save images after you have purchased an image.

PURCHASING IMAGES
You may purchase images from the image preview screen. Use the drop-down list at the bottom of the page to select a payment option. You may choose to purchase an individual document on a cost per page basis or you may purchase a monthly subscription. After making a selection, click "Add to cart."

Once an item is added to your shopping cart, you may preview the item, remove the item or finish your purchase by clicking "Check Out." From the check out page, choose your tender type, confirm the invoice details and click submit.

After your payment has been processed, you will be able to view the full resolution image.

You will also receive a receipt via email for your records.

 

Contact Us


If you experience any problems with the website, you can contact us at countygovernmentrecords@tylertech.com. Please include the name of the county you are searching in, your name and a detailed description of the issue.